Support

Frequently asked questions about our stickers and process. 

 

Shipping and Delivery

Where's my order?

Due to the current state of the USPS, some packages are experiencing delivery delays by up to 4 days. We appreciate your patience during this time. Please check your mailbox for ensure your package has not already been delivered. USPS delivery scans tend to be delayed.

Your order will be shipped and delivered according to the shipping method you selected during checkout.

  • Free Shipping (12 Days)
  • Standard (10-12 Days)
  • UPS Express (5-6 Days)
  • Rush Production & UPS Express Shipping (4 Days)

 

Can I track my order?

Yes, we send you a tracking number upon shipment. Please check your mailbox for ensure your package has not already been delivered. USPS delivery scans tend to be delayed.

How fast can I have my stickers?

If you need your stickers as soon as possible, select either or UPS Express (5-6 day shipping) or Rush Production and UPS Express Shipping (4 day) option upon checkout. This will ensure you receive your stickers in a timely manner. Free and standard USPS shipping typically takes around 10-12 days. 

Order status

To check your order status, visit this page: https://vinylstatus.com/track-order/

What was my order shipped in?

Our orders are usually shipped in a large envelope via USPS.

What happens if I provided an incorrect address?

If you provided us with an incorrect address upon checkout, please contact us immediately. Addresses cannot be modified on orders that have already been shipped. 

Where do you ship from?

Vinyl Status ships from the USA. 

Are there any countries you don't ship to?

Our shipping provider (UPS) does not ship to certain countries. If your shipping address is in one of these countries you can still order from Vinyl Status by following these steps:

  1. Create an account with MyUS (or a similar service)
  2. They’ll provide you with an address in the US that you can use as your shipping address when ordering from Vinyl Status
  3. MyUS will receive your package and reship to your destination.

The list of countries we do not directly support includes:

  1. South Sudan
  2. Sudan
  3. South Georgia and the South Sandwich Islands
  4. Antarctica
  5. Bouvet Island
  6. British Indian Ocean Territory
  7. Christmas Island
  8. Cocos (Keeling) Islands
  9. Cuba
  10. Equatorial Guinea
  11. Falkland Islands (Malvinas)
  12. French Southern Territories
  13. Heard Island and McDonald Islands
  14. Iran, Islamic Republic of
  15. Kosovo
  16. Nauru
  17. Niue
  18. North Korea
  19. Pitcairn
  20. Saint Helena
  21. Saint Pierre and Miquelon
  22. Sao Tome and Principe
  23. Somalia
  24. Syrian Arab Republic
  25. Tokelau
  26. Turkmenistan
  27. Western Sahara
  28. United States Minor Outlying Islands

If you’re in any of these countries, you can use MyUS to receive and forward your packages to your desired address.

Printed Custom Stickers

What file formats do you accept?

We accept all artwork formats. Simply send us your artwork and our designers will provide you with a proof within hours. You can request changes to the proof until you’re happy. 

We recommend uploading vector artwork when possible. Otherwise we recommend that your artwork be at least 300 pixels per inch (PPI). 

Why was I unable to upload my artwork?

If you are unable to upload your artwork, select “Skip this step and email artwork later” below the artwork upload form. You may then proceed through checkout and email us your artwork after ordering.

Please send your artwork to: [email protected]

When will I recieve my proof?

If you ordered printed stickers or transfer stickers, we’ll send you a proof within 24 hours. Please keep an eye out for an email with a link to your proof. 

Are your stickers weatherproof?

Absolutely. Our stickers are all made to last 5+ years outdoors. Our stickers are so durable they’ll even withstand the dishwasher. If you have any issues with your stickers not withstanding the weather, please do not hesitate to contact us. 

What's the difference between die cut stickers and transfer stickers?

Our die cut stickers are printed and cut to the exact shape of the design.

Example of Die Cut Stickers:

Our transfer stickers and vinyl lettering are made out of a 1 color 3.4mil thick durable vinyl. They are cut with precision and hand weeded. Since the material is dyed it will never fade. Transfer stickers and vinyl lettering have no background.

Example of Transfer Stickers / Vinyl Lettering:

Transfer Stickers

Are your transfer stickers weatherproof?

Our transfer and social media stickers are made to last 6+ years outdoors. 

How many colors do you offer for transfer stickers?

We offer our transfer stickers in 13 different colors, including multiple reflective colors. If you need a color that isn’t included in our color offerings, feel free to contact us for a special order.  

How do I apply my transfer or social media stickers?

Visit www.VinylStatus.com/Apply for transfer sticker application instructions. 

Payment

My card keeps getting declined

Your payment may be getting declined for multiple reasons.

  1. Ensure you are entering your correct billing address and info during checkout. 
  2. Ensure your card is not expired
  3. Ensure your card is properly funded

In the event your card keeps getting declined, we offer PayPal as a secondary payment method. 

What currency are your prices in?

All prices on our website are listed in USD. 

Refunds

Vinyl Status will replace stickers in the event of a quality control issue or if your order is damaged during transit. It is the purchasers responsibility to ensure that the item corresponds to their need. Since your order is sent directly into production after it is placed, we are unable to cancel nor refund your order after it is placed. Returns for any other reason will not be accepted. 

If you are not absolutely certain about your order, please do not hesitate to contact us.