Support

Frequently asked questions about our stickers and process. 

 

Shipping and Delivery

Where's my order?

Due to COVID-19, we are experiencing increased order volume while we support essential businesses. Your order may be delayed due to the situation. Rest assured, your order will be produced and shipped in the next few days. 

Your order will be shipped and delivered according to the shipping method you selected during checkout.

  • Free Shipping (10-15 Days)
  • Standard (10-13 Days with Delivery Confirmation)
  • Expedited (5-6 Days with Tracking)
  • Rush Production & Expedited Shipping (3-4 Days with Tracking)

Please note, our free shipping and standard shipping options do not come with a tracking number if your order consists of stickers under 12″. For tracking, select our expedited and rush shipping options..

Can I track my order?

For Expedited and Rush Shipping options, tracking is updated 24 hours after shipping confirmation. 

If you are concerned about your delivery date, contact us so we can ensure your stickers will be delivered as promised. 

How fast can I have my stickers?

If you need your stickers as soon as possible, select our Rush Production and Expedited Shipping option upon checkout. This will ensure you receive your stickers in 3-4 days. Free and standard shipping typically takes around 10-13 days. 

Order Status

To check your order status, visit this page: https://vinylstatus.com/track-order/

What was my order shipped in?

Our orders are usually shipped in a large envelope via USPS.

What happens if I provided an incorrect address?

If you provided us with an incorrect address upon checkout, please contact us immediately. Addresses cannot be modified on orders that have already been shipped. 

Custom Sticker Info

Where do I send my custom sticker design after placing my order?

After placing your custom sticker order, send your design to digitalproduction@vinylstatus.com and we’ll respond with your mockup shortly. 

Are your stickers weatherproof?

Absolutely. Our stickers are all made to last 6-7 years outdoors. If you have any issues with your stickers not withstanding the weather, please do not hesitate to contact us. 

How many colors do you offer?

We offer our custom stickers in 13 different colors, including multiple reflective colors. If you need a color that isnt included in our color offerings, feel free to contact us for a special order.  

How do I apply my stickers?

Visit www.VinylStatus.com/Apply for application instructions. 

Payment

My card keeps getting declined

Your payment may be getting declined for multiple reasons.

  1. Ensure you are entering your correct billing address and info during checkout. 
  2. Ensure your card is not expired
  3. Ensure your card is properly funded

In the event your card keeps getting declined, we offer PayPal as a secondary payment method. 

What currency are your prices in?

All prices on our website are listed in USD. 

Refunds

Vinyl Status will replace stickers in the event of a quality control issue or if your order is damaged during transit. It is the purchasers responsibility to ensure that the item corresponds to their need. Since your order is sent directly into production after it is placed, we are unable to cancel nor refund your order after it is placed. Returns for any other reason will not be accepted. 

If you are not absolutely certain about your order, please do not hesitate to contact us.